What happens to my Campaign if my account runs out of funds?

If your Campaign runs out of funds, the Campaign simply stops. Once you have funds available, you can start it back up again.

How do I add funds to my Voice Broadcasting account?

You can add funds by logging in to www.iBuzzProSoftware.com using your Username and Password, click on Account Management, and Add a Payment.

My message is 30 seconds long – why was I billed for more?

The billing begins when the call is connected, as soon as either a person or an answering machine picks up. When a person picks up and says “hello” the message begins to play within a second or two. When the answering machine picks up, the system must wait for the “outgoing” message of the machine to play and then waits for the beep before beginning the message. Either way, your 30 second message will wind up billing more than $0.019 cents. BUT, anything beyond 30 seconds is billed in 6 second increments, which is only about 4/10th of a penny per 6 seconds.

I’m getting a security alert when trying to use the online payment feature

Make sure to type in the www. part when accessing the system or you’ll get a security alert. We are currently working on fixing this. Be assured there is nothing wrong with the security certificate.

How do you bill me when using partial vs. full minutes?

We take total of all the partial minute calls and multiply it by $0.039. Let’s say you ran a campaign with 3 calls total. One lasted a minute, one lasted 36 seconds and one lasted 23 seconds. Your bill would be 1 minute + 36 seconds + 30 seconds (because there is a minimum charge of 30 seconds per completed call) for a total of 2.1 minutes. This total of 2.1 minutes would be multiplied by $0.039 to come up with your bill.

Shawn Parker
614-353-3434
shawnparkerinc@hotmail.com